FAQ

FREQUENTLY ASKED QUESTIONS

1. SHIPPING

How long does shipping take?

  • Standard Shipping (UK): 2 – 4 business days.

  • Express Shipping (UK): 1 – 2 business days.

  • International Shipping: 5 – 10 business days (depending on destination).

Note: Dispatch takes 1–2 business days. You will receive a tracking link via email or SMS as soon as your order leaves our warehouse.

Do you ship internationally?

Yes, we ship ØDDS worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout.

Will I have to pay customs or import duties?

For orders outside the UK, customs fees or import duties may apply depending on your local government regulations. These charges are the responsibility of the customer.

2. RETURNS & EXCHANGES

What is your return policy?

We offer a 14-day return window from the date your package is delivered. Items must be returned in their original condition: unworn, unwashed, with all original tags attached, and free from perfume, wear, or damage.

How do I start a return or exchange?

To initiate a return or exchange, please email our team at support@oddsclothing.com (or your contact email) with your order number and the reason for the return. We will provide you with step-by-step instructions.

Are returns free?

Return shipping costs are covered by the customer unless the item delivered was incorrect or defective upon arrival.

3. SIZE GUIDE & FITTING

How do ØDDS garments fit?

All ØDDS pieces are engineered with modern streetwear silhouettes—featuring oversized, boxy, and dropped-shoulder fits.

  • For a modern streetwear oversized fit: Order your true size.

  • For a more tailored/standard fit: Size down by one size.

How should I wash my acid-washed / heavyweight garments?

To preserve the custom washes, graphic prints, and embroidery:

  • Wash inside out on a cold, gentle cycle (30°C max).

  • Air dry only (do not tumble dry).

  • Do not iron directly over printed/embroidery areas.

4. CUSTOMER SUPPORT

How can I contact the ØDDS team?

  • Email: support@oddsclothing.com (update to your domain)

  • Response Time: We aim to respond to all inquiries within 24–48 hours (Monday to Friday).

Can I modify or cancel my order after placing it?

Because we process orders quickly to ensure fast delivery, we can only make changes within 1 hour of order placement. Please reach out to customer support immediately if you need to update shipping details.