Shipping policy

ØDDS SHIPPING POLICY

At ØDDS, every order is handled with precision. From bespoke acid washes to heavy cut-and-sew construction, we ensure your garments are securely packaged and delivered through tracked shipping services worldwide.

1. ORDER PROCESSING TIMES

All orders are processed and dispatched within 1 to 2 business days (Monday – Friday, excluding UK public holidays).
Orders placed after 3:00 PM GMT or over the weekend will begin processing on the following business day.
Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number and carrier link.

2. UK SHIPPING RATES & ESTIMATES

We partner with premium UK couriers (Royal Mail / DPD) to ensure reliable delivery:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Tracked Delivery	2 – 4 Business Days	£4.99 (Free on orders over £120)
Express Next-Day Tracked	1 – 2 Business Days	£7.99

Note: Delivery timeframes are calculated from the day of dispatch, not the day of order placement.

3. INTERNATIONAL SHIPPING RATES & ESTIMATES

We ship ØDDS worldwide. Shipping costs for international orders are calculated automatically at checkout based on destination and package weight.

Region	Estimated Delivery Time	Shipping Cost
Europe	3 – 6 Business Days	Calculated at Checkout
USA & Canada	5 – 8 Business Days	Calculated at Checkout
Rest of the World	6 – 10 Business Days	Calculated at Checkout

4. CUSTOMS, DUTIES & IMPORT TAXES

UK Orders: All UK orders include applicable VAT with no additional import duties.
International Orders: International shipments may be subject to import duties, customs taxes, and administrative fees levied by the destination country's customs authority once the package arrives.
Customer Responsibility: Any applicable customs charges or import duties are the sole responsibility of the customer. ØDDS has no control over these charges and cannot predict their exact amount.

5. ORDER TRACKING

Once your package leaves our fulfillment facility, you will receive an email and/or SMS with a direct tracking link.
Please allow up to 24 hours for tracking updates to populate on the courier's system after receiving your shipping confirmation email.

6. INCORRECT ADDRESSES & DELIVERIES

Please double-check your shipping address during checkout. ØDDS is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an invalid address or failure to collect from a local depot, the customer will be responsible for the costs to re-ship the order.

7. LOST, DELAYED, OR DAMAGED PACKAGES

Delayed Packages: While couriers aim for strict delivery windows, occasional delays can occur due to peak drops, customs checks, or severe weather.
Damaged Items: If your item arrives damaged in transit, please contact us within 48 hours of delivery at support@oddsclothing.org with photos of the damaged packaging and product.
Lost Packages: If your tracking link shows "Delivered" but you have not received your package, or if it has stalled in transit for more than 7 business days, please email our support team immediately so we can launch an investigation with the courier.