Refund policy

ØDDS RETURN & REFUND POLICY

At ØDDS, we take pride in the design, weight, and craft of every garment we produce. If you are not entirely satisfied with your purchase, we are here to assist you.

1. RETURN WINDOW

We offer a 14-day return policy. You have 14 calendar days from the date your package is delivered according to tracking information to request a return or exchange.

2. ELIGIBILITY REQUIREMENTS

To be eligible for a return, refund, or exchange, your item must meet all of the following conditions:

Unworn & Unwashed: The garment must be in its original, brand-new condition.
Original Tags Attached: All brand tags, labels, and packaging must remain fully attached and intact.
Free from Flaws: Items must be free from makeup stains, deodorant marks, perfume scents, smoke, pet hair, or any visible signs of wear.

We reserve the right to refuse a return or apply a partial refund if an item is returned in unacceptable condition or past the 14-day window.

3. NON-RETURNABLE ITEMS

Due to hygiene and final-sale standards, the following items cannot be returned or refunded:

Items marked as Final Sale or clearanced drops.
Underwear, socks, or headwear (unless defective).
Gift cards.

4. HOW TO INITIATE A RETURN

Email Support: Contact our team at support@oddsclothing.org with your Order Number (e.g., #ODDS1001) and the reason for your return/exchange.
Receive Authorization: Once approved, our team will provide you with the official return shipping address and instructions.
Ship Your Item: Pack the item securely in its original packaging and dispatch it using a tracked shipping service.

Note: Please do not send items back to us without first requesting a return via email.

5. RETURN SHIPPING COSTS

Standard Returns / Exchanges: Customers are responsible for covering their own return shipping costs. Shipping fees are non-refundable.
Defective or Damaged Items: If you received a faulty item or the wrong size/style by mistake, please send photos to support@oddsclothing.org within 48 hours of delivery. We will provide a prepaid return label and issue a full replacement or refund immediately.

6. REFUNDS

Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
Processing Time: Approved refunds will be processed automatically back to your original payment method within 3 to 7 business days.
Late or Missing Refunds: If you haven’t received a refund yet, check your bank account or credit card company—it may take a few business days for the transaction to post officially.